Conversational AI

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Conversational
CX Platform

World's Leading Conversational
CX Platform

Nityo Infotech has partnered with Yellow.ai, a company revolutionizing how businesses interact with their customers. By combining the latest advances in artificial intelligence with human intelligence, we can offer real-time resolution and on-demand fulfilment services that are unparalleled in efficiency and effectiveness. Together, we aim to elevate business-to-consumer interactions to a new level of intuition, personalization, and real-time responsiveness, benefiting enterprises worldwide.

Why Us?

100
+
Languages
1B
+
Platform Conversations Quarterly
1000
+
Global Enterprise Customers
150
$
Million Business Impact

COMPLETE CX AUTOMATION

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Marketing Automation

Marketing Automation is the technology that automatically manages marketing processes and multifunctional campaigns across various channels.

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Customer Support

Customer Support refers to the team of professionals who offer help when customers have trouble with a company's products or services.

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Conversational Sales

A Conversational Sale is a dialogue-driven approach to eCommerce sales. The approach highly relies on engaging with the customer via multiple online tools.

Our Offerings

1

Best Multilingual NLP Model

Fueled by Zero-shot Learning, Our Dynamic NLP reduces the setup & training time of the NLP model from months to minutes while fetching an intent accuracy of 97% and above right out of the box.

2

Voicebot
in Action

83% of customers believe that talking to your customers is essential to Customer Service because the voice is interpersonal, informal, and inherent to human communication.

3

Humans +
AI Automations

Automation flows for humans will help to resolve complex disputes by retrieving information from multiple systems and executing the necessary actions with just one click.

4

Omni-Channel

With the help of the Omni-Channel, customers can now connect with the organization through various channels in over 120+ supported languages.

5

NLP
Benchmark

Our approach came out on top despite the handicap of using half the data (50% less) than the other players.

6

No-Code
Chatbot Builder

Build a bot quickly without no-code input and developer dependence. It's as easy as drag-and-drop. Make exciting conversational bots with unique UI features within ten clicks. Anyone can do it!

7

Ticketing and
Live Chat Module

Tickets help you handle complex cases that can't be resolved during a chat. They're all kept in one place, so no question stays unanswered.

8

Live Chat With
AI Suggestions

The option to select from the list of pre-formed list of response options has been made effortlessly straightforward by Yellow.ai.

9

Video Calling and
Screen Sharing

Yellow.ai is a one-stop destination for all your innovative communication needs, as it offers a wide array of features, including the ease of video calling and screen sharing.

10

Live Chat -
Auto Translations

Offers auto translations in live chat to promote clear communication without creating unnecessary barriers.

11

Self Serve Analytics

Get deeper insights into your users' actions on the bot and why in real time. Track and analyze key metrics to understand user intent better, improve chat experience and increase goal completion.

Nityo Connect

Welcome to Nityo Infotech

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