Salesforce is a wholesome customer relationship management solution that brings businesses and customers together. It's one integrated CRM platform that gives all your departments, including sales, commerce, marketing, and service, a shared view of every customer.
The Salesforce Sales Cloud enables you to drive growth to your accounts, find customers, and close deals. Top features include contact management, opportunity management, lead management, reports and dashboards, sales forecasting, workflows and approvals, sales collaboration, territory management, and partner management.
Salesforce Service Cloud specializes in customer service applications. It helps you deliver personalized support through various channels, such as email, live chat, and phone. Its console shows your agents all relevant details of a case from any department to boost agency productivity. A self-service portal with a custom branded community enables customers to look for answers independently, thereby reducing case volume.
Salesforce Marketing Cloud is a cloud marketing automation platform that empowers you to deliver relevant and personalized journeys across different channels and devices. It is developed for marketers to send the right messages to the correct recipient at the right time throughout all phases of the customer relationship.
Pardot, B2B marketing automation by Salesforce, provides a wholesome solution allowing marketing and sales departments to create, deploy, and effectively manage online marketing campaigns from one central platform. Pardot and Salesforce allow every rep to act in the moment of engagement and every marketer to drive more significant results from campaigns.
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