NItyo Infotech has collaborated with Ozonetel, a Leading Cloud Based/Hosted Contact Center Service Provider integrated with all major CRMs and OMNI channels. The company was conceptualized in 2007 to build an efficient full-stack customer experience software with a grand vision of successfully solving the practical problems that creates a barrier for call centres to make the most of their communications platform worldwide. The collaboration is focused on boosting agent efficiency, designing intuitive dashboards, and reducing call handling time to enhance customer interaction and value.
Effectively reduce cost per customer with self-service and multi-level IVR options.
Accelerate responses with the help of sophisticated routing & automatic call distribution.
Auto-record calls and view recordings against customer tickets for easy tracking.
Boost performance with Sentiment Analysis, Live Monitoring, Whisper & Barge-in tools.
Facilitate work from anywhere while tracking every call.
Effortless access to customer information for better conversations and interactions.
Effectively speed up campaigns with a choice of predictive & progressive dialers.
Improve conversions with seamless CRM integrations.
Monitor performance across multiple campaigns with ease.
Ensure utmost customer privacy by masking customer phone numbers.
Sales representatives can Click-to-Call prospects from their CRM.
Call recordings are automatically recorded and logged.
I am Nityo Infotech’s virtual assistant. How can I help you today?