• Answer customers’ queries interacting manly through web-cases
• Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases
• Resolve and report on problems, troubleshoot and quickly diagnose complex problems in accordance with SLA
• Monitor the quality of the troubleshooting and diagnosis before escalation to the relevant teams
• Manage client relationships from an operational and technical perspective by working with Swift service managers.
Nityo Connect
