• 5+ years of relevant experience in IT service management.
• Exceptional interpersonal and communication abilities to engage effectively with diverse senior stakeholders (both technical and non-technical).
• Solid understanding of IT service management principles, ITIL framework, and industry standards.
• Analytical and problem-solving skills to identify and resolve service issues.
• Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.
• You are a team player and not afraid to roll up your sleeves to support this transformation.
• High level of autonomy and self-motivation.
Nityo Connect
