Provide IT Operational Support to the Business and monitoring the Infrastructure and Services
24/7 shifting schedule, remotely connected through the Internet.
The Team Leader plays a crucial role in managing and leading the service desk team, ensuring
efficient and effective delivery of IT support services. Responsibilities include overseeing daily
operations, managing team performance, and resolving escalated issues. This role involves
collaborating with other IT teams, implementing service desk procedures, and continuously
improving service delivery.
1. Monitor client systems through various tools
2. Communicate by email, phone, and messaging solutions
3. Manage support request cases/tickets through various ITSM solutions
4. Administer systems, servers and networks
5. Document processes to develop or update
6. Administrative tasks in producing reports and presenting to the team
7. Participate in company events held periodically
Infrastructure and operations equipment and resources can be with the client or a provider of
the client or the partner. The tools and methods to be used will depend on the client or the
partner.
Nityo Connect
