• Develop and implement transformative IT service management strategies and frameworks that align with the company's objectives, laying the foundation for a robust program.
• Collaborate with senior-level stakeholders from diverse backgrounds to understand their needs and expectations, translating these into IT service solutions.
• Aide in transitioning our organization to be more service oriented, leading this change from the inception to a BAU state.
• Drive continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment.
• Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services.
• Driving the development and adoption to ITIL best practices for service management throughout the organization.
• Identifying and mitigating risks to ensure the security and reliability of our services
Nityo Connect
