Desired Skills
• 15+ years of experience in IT operations or service delivery, including 3+ years in a leadership role.
• Proven experience managing |AM helpdesk teams is highly desirable.
• Exposure to Networking, 0365, and Active Directory is an added advantage.
Skills:
• Strong leadership and team management abilities.
• Excellent client relationship management and communication skills.
• Expertise in project management methodologies and tools.
• Analytical mindset with a focus on process optimization and problem-solving.