Job Code

JD-20297

JOB DESCRIPTION

• Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges • Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. • Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. • Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. • NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. • Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc. • Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for cliients • Expertise in Python or PySpark. R and JavaScript framework. • Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc. • Experience with evaluating and improving conversational AI system performance through metrics and user feedback • Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. • Proven track record of successfully delivering conversational AI projects on time and within budget. • Familiarity with Agile development methodologies and version control systems. • Ability to stay updated with the latest advancements and trends in conversational AI technologies. • Strong strategic thinking and ability to align conversational AI initiatives with business goals. • Excellent project management skills to prioritize tasks, manage resources, and ensure project success. • Knowledge of regulatory and compliance requirements related to conversational AI applications.

Experience Required

8 - 16 Years

Industry Type

IT

Employment Type

Permanent

Location

India