• Management of Maintenance contracts
• Coordination of supplier’s local resources
• Activity follow-up
• Interface with different Atos-Eviden entities and partners
• Escalation Management with partners and customers (non-technical escalation management)
• Service quality follow up for all equipment
• Inform Customer about:
- Maintenance & Support services included with maintenance & support contracts
- Support contact methods & addresses,
- How to report incidents
- How to access to products manuals & Release Notes
Nityo Connect
