Technical Skills:
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with IT service management (ITSM) tools such as ServiceNow, Jira Service
Management, or Freshdesk.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and remote troubleshooting.
- Proficiency with hardware diagnostics and support for desktops, laptops, and mobile devices.
- Experience with software support for common applications (Microsoft Office, Outlook, etc.).
Leadership & Communication Skills:
- Proven ability to lead, mentor, and develop a team in a technical environment.
- Strong communication skills with the ability to explain complex technical issues to non-technical users.
- Excellent customer service skills and a strong commitment to ensuring user satisfaction.
Problem-Solving & Time Management:
- Strong problem-solving skills, with the ability to think critically and provide effective solutions under pressure.
- Ability to prioritize tasks, manage time effectively, and handle multiple issues simultaneously.
Additional Skills & Attributes
- Ability to thrive in a fast-paced and dynamic environment.
- Strong analytical and troubleshooting abilities.
- High attention to detail and accuracy.
- Ability to work collaboratively across teams to resolve issues efficiently.
Nityo Connect
