Cloud Telephony
Nityo has collaborated with Ozonetel, a leading cloud-based contact centre provider integrated with all major CRMs, boosting agent efficiency and reducing call handling time.
THE PROBLEM
On-premise telephony blocks remote agents, new channels and any real analytics.
THE NITYO APPROACH
A full-stack cloud contact centre platform — 40M daily API hits, 50M consumers, 2B calls handled, used across 150+ countries at 99% uptime.
THE IMPACT
99%
platform uptime across 150+ countries
WHAT YOU GET
Modern multi-level IVR and smart ACD routing
Sentiment analysis, live monitoring and whisper/barge-in
Multiple predictive and progressive auto dialers
Seamless CTI and CRM integration
DEPLOYMENT
Migration in parallel with the existing stack, no cutover risk.
Cloud CCaaS150+ Countries2B Calls HandledCRM Integration
Book a working session