Job Code

JD-19770

JOB DESCRIPTION

In the respective area of responsibility to deliver complex value-oriented services with good quality and in accordance with company accounting standards, regulations and guidelines. To participate in GBS local and/or global improvement projects and initiatives. Provide consulting and expert services for timely completion of process project migration and SAP roll- out. Participate in compliance program and internal control activities Daily communication with customers & external partners in agreed language(s) on professional level- Knowledge in SAP/4 HANA / R3 processes and functionalities in Customer Service module and the integration aspects with the other modules  Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, methods, policies and / or instructions (fully) - Demonstrates strong service delivery focus (fully) with customer centricity  Drives implementation of continuous improvements of services provided through analytical KPI-based approach Implements new and updated processes - Participates in training activities and programs for new procedures, service extensions or enhancements Coaching new employees and support other team members

Experience Required

4 - 6 Years

Industry Type

IT

Employment Type

Permanent

Location

Malaysia

Roles & Responsibilities

In the respective area of responsibility to deliver complex value-oriented services with good quality and in accordance with company accounting standards, regulations and guidelines. To participate in GBS local and/or global improvement projects and initiatives. Provide consulting and expert services for timely completion of process project migration and SAP roll- out. Participate in compliance program and internal control activities Daily communication with customers & external partners in agreed language(s) on professional level- Knowledge in SAP/4 HANA / R3 processes and functionalities in Customer Service module and the integration aspects with the other modules  Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, methods, policies and / or instructions (fully) - Demonstrates strong service delivery focus (fully) with customer centricity  Drives implementation of continuous improvements of services provided through analytical KPI-based approach Implements new and updated processes - Participates in training activities and programs for new procedures, service extensions or enhancements Coaching new employees and support other team members

Expertise & Qualification

Possess Degree in Accounting or Information Technology with SAP certification is an added advantage for this position. Typically, 4-6 years of experience within service operations/ service management area (in 2 or more business processes/ areas) or country/ cluster, sector/ cross sector or corporate unit.  4-6 years’ experience in SAP reporting tools such as report writer, report painter ,ABAP query coupled with programming knowledge  4-6 years’ experience in SAP implementation projects / Consulting will be an added advantage Ability to detect, surface and resolve conflicts and creation of a positive climate for nurturing team spirit Minimum 2 years required for cross border service delivery