Processing and supervision
Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
o Trade processing
o Dispatching
o Cash Processing
o Electronic Dealing
o Reporting
o Distribution
All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Perform quality checks or second level validation on output from the team
Ensure daily cut-offs are adhered to in accordance with the SLA
Ensure quality and timeliness around all activities
Ensure queries are managed effectively
Liaise with other department units to ensure high-quality service provided to clients
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events
Nityo Connect
