Organisation of the day to day work of the Transaction Management administration team with a focus on the effective management of workflows and efficient and timely completion of delivered services
Act as a first escalation point for the Transaction Management oversight team facilitating constructive communication and query resolution
Support the coaching and development of new and developing team members through active participation in ‘on the job’ training initiatives and setting an example to promote model behaviours
Oversee the accurate and timely execution of agreed processes supporting the transaction management functions across the range of Private Capital Services structures supported by the business.
Ensure all audit and regulatory requirements are clearly satisfied and key service level agreements met as evidenced through the monitoring and controlling the timely and accurate completion of processes.
Deep understanding and exemplary execution of mandatory escalation processes in accordance with agreed procedures when required.
Execution of complex processes and control functions and oversee and provide cover for the execution of manual processes
Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
Create and maintain detail and status of any issues/events.
Ensuring high quality (consistency & accuracy) of allocated deliverables while meeting challenging deadlines & SLA timings for allocated client structures.
Adhere to all regulatory and procedural requirements.
Manage feedback to/from internal departments effectively to ensure client deliverables are met and quality issues are mitigated.
Maintain strong working knowledge of the various transaction management and accounting procedures for different fund types.
Provide relief to the team where there is staff absenteeism or annual leave.
Participate in-group discussion and suggest enhancements to your role and processes where improvement could be gained.
Promote key quality and productivity initiatives
Promote the identification of new operational processes to enhance efficiency, assure accuracy and increase quality of service