Provide support through phone and web-case to answer inquiries and resolve technical problems.
Work with customers to establish the root cause of problems.
Generate knowledge articles and participate during specifications definition to increase supportability, usability of products and decrease product complexity.
Provide support to wider divisions within the company by providing product presentations and demos.
Update and control the quality of internal training material, problem management procedures and on-line documented solutions
Participate in service and products improvement projects and drive project.
Nityo Connect
